Community Manager - World War Online (Remote) 🎮

Part-time

Remote

Be the voice of our player community for World War Online - fully remote! Work closely with players across every continent to understand their needs, triage feedback, and communicate game updates. Shape the experience for a globally distributed community that we've had thousands of players from around the world playing. 🌍

Chilltime is seeking a community-focused professional to serve as the vital connection between our players and development team for World War Online - an epic strategy game that has welcomed thousands of players from around the world.

You'll engage directly with our truly global player base (no country >10%), analyze support tickets and feedback, test features before release, and communicate updates through social media, forums, and in-game channels. Your insights will drive product improvements and strengthen our exceptional player relationships. 🤝

⚡ Join our high-performance team where you'll lead community engagement. This role is ideal for someone passionate about building thriving communities and driving measurable impact with >92% average between-season player retention and engagement (60% veteran players).

Responsibilities

🤝 Lead player engagement - Be the direct contact with the community through forums, online chats, and communication channels

📊 Analyze support tickets and player feedback - Uncover insights, patterns, and opportunities for improvement

🧪 Test features in staging and test environments - Validate new features before release and provide quality feedback

📢 Communicate game updates - Create and publish social media posts, forum announcements, and in-game communications

🔍 Understand player pain points - Analyze player data and engagement metrics to identify behavioral changes and friction

🎯 Triage and prioritize issues - Notify the development team of critical issues and help prioritize fixes based on player impact

Requirements

Strong communication skills with excellent player empathy and relationship-building ability

Analytical mindset with eagerness to understand player behavior and data patterns

Highly self-motivated professional who takes ownership and drives results independently

Experience with communities, customer support, or player engagement is a plus but not required

Interest in learning analytics tools and data interpretation (we'll teach you!)

Commitment of 15-20 hours per week

Games you'll work on

World War Online

Medieval War

Technologies you'll use